Your username is the username we provided you with.

Your password is the password we provided or whatever you changed it to subsequently.
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Mail programs vary in the way you setup preferences and options. Remember your POP3 account is the account name you specify in your Mail Manager and your incoming POP3 server is always yourdomain.com (or your IP if you have an IP account)

You create/delete/edit e-mail usernames and e-mail passwords at the Mail Manager through your web browser at http://yourdomain.com/cpanel. Note: Your e-mail username/password is not necessarily the same as your web hosting account username/password.

You can use our Web-Based Email Program, NeoMail at http://yourdomain.com/webmail/ (be sure to add the last slash '/') (be sure to add the last slash '/')This web-based program is a simple sender/receiver and means you can reach your mail from any internet enabled computer. It's easy to set up from your Control Panel.

OR

you can use one of thepopular mail clients - Eudora, Netscape Messenger or Microsoft Outlook. Find set up information for these programs from the Support Index page.

E-Mail Setup:

Incoming Mail (POP3): yourdomain.com
Outgoing Mail (SMTP): mail.yourdomain.com  OR use the e-mail account you have with your ISP, for example if your provider is EarthLink, it will look like this: mail.earthlink.net, This will not affect your e-mail address, just the outgoing server it is sent through, no one can see the difference.

POP3 Account Username: This will be the e-mail account name (i.e. 'webmaster' or 'support') you create through your mail manager in your control panel, note this will not always be the same as your control panel login and password, this can be different and changed through the mail manager in seconds.

All mail by default (any-name@yourdomain.com) will automatically be forwarded to your main account, or to an account of your choice, so it's not necessary to create separate mailboxes for different accounts unless they are assigned to different people. Additional accounts can be created, edited, deleted from the mail manager interface. Note, you can setup different passwords from your mail manager for each e-mail account.

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Telnet is a protocol that allows you to virtually access your files as if you were using a computer terminal at the server. Most users don't need telnet unless they are compiling software or setting permissions on programs.

The implementation of telnet that we use is called SSH, it's more secure than regular telnet, to gain telnet access you will need to download SSH software by clicking here. (Click Here for Macintosh version). You can also gain shell access via the CPanel by clicking on the SSH/Telnet icon. This activates an applet which connects you to your web site files securely.

Program Setup:

Protocol: SSH
Hostname: yourname.com
Port: 22
Cipher: 3DES
Authentication: RSA
To create a key click 'Advanced' then 'Create Identity File'

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As the internet grows it is more frequently the subject of security breaches. The easiest way to hack a web site is to setup a sniff program, usually at an ISP, and grab the username and password where a user is logging into. This is very easily done when a client uses telnet because telnet passes all information to the server in clear text. When we allowed users to access our network with telnet we had at least one hack attempt per day. Successful hack attempts result in damaged or destroyed sites, stolen information, and FBI investigations.

Telaserv now has one of the most secure networks thanks to the cooperation of all shell account users who are abandoning telnet and accessing their account via Secure Shell (SSH). SSH does not pass any information in clear text but rather uses secure encryption.

To get started with SSH, you must do the following:

A. Acquire client side software

There are two companies we recommend who sell client versions of SSH. 

1) The most stable is SecureCRT. They have a 30 day free trial available at their web site. SecureCRT is at http://www.vandyke.com/products/SecureCRT/

2) A stable international version is available at

Datafellows http://www.datafellows.com/download-purchase/

and users looking for a free version or users outside the United States should file through the free implementations at

http://www.net.lut.ac.uk/psst/

Pay attention to the totally free internationally available ttssh:

http://www.zip.com.au/~roca/ttssh.html

Telaserv must enable SSH on your server for your account.

B. Follow the SSH client side software instructions to generate an RSA key.

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The File Manager Option within your Control Panel can prove to be a very powerful feature. It will handle many of the functions that an FTP or Telnet client will handle, all from within your browser. Functions such as setting permissions, uploading files from your hard drive, creating and editing html files, and creating subdirectories.

When you click on the File Manager feature inside your Control Panel, you will find that the screen is divided into three frames. The left frame will show you your directories and files, and the upper right hand frame is your action frame, and the lower right hand frame is your trash folder.

Within each directory, you will see links to create a new file, create new folder, or upload files. These actions pertain specifically to the directory that you are currently in. You will also see a column of numbers to the right of each folder and file. The far right column are the current permission settings for that specific folder or file and the column to the left of the permissions is the actual size of that file or folder.

When you click on the graphic next to the text link for a folder, it will open that folder and display the files and folders within that directory. When you click on the actual text link for a folder or file, actions for that directory or file are displayed in the upper right hand corner of your screen.

Locate your public_html folder and click on the text link for it. You will see the actions for the folder appear in the upper right hand corner of your screen. To the right is a screen shot of the actions that are available when you click on the text link for any folder.

Actions are pretty self-explanatory, so we'll forgo explaining what each do.

However, if you will locate a file rather than a folder within your directory listing and click on the text link of a file, you will see that the action screen will change to the specific actions pertaining to actual files and you will notice that the actions that you can perform for files are quite different from those of a folder.

By clicking on Show File, a new window will open and show you what the file actually looks like in your browser. By clicking on Edit File, you will be taken to a window where you can actually edit the html code within the file itself and save the changes. You can also change the permissions for the file, or copy, move, delete, or rename.

Remember, DO NOT DELETE OR RENAME any files that the system creates. Also, remember that any files that you want available on the World Wide Web, must be placed within your public_html folder.

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CGI stands for "Common Gateway Interface," a name for the computer programs running on the web server that can be invoked from a www page at the browser.

The "BIN" part alludes to the binary executables that result from compiled or assembled programs. It is a bit misleading because cgi's can also be Unix shell scripts or interpreted languages like Perl.

CGI scripts need to be saved in ASCII format and uploaded to your server's cgi-bin in ASCII or text format. This is very important to remember, because they will not work or result in errors if uploaded in binary.

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The directory will open and in the upper right hand corner, there will be a list of actions that you can perform for that directory. Next click on the file icon located next to the text name of the file that you want to change permissions for. In the upper right hand corner you will see a list of actions that you can perform with this file.

Simply click on Change Permissions, select the appropriate permissions and save.
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Below are solutions to some of the more common CGI script problems.

When I activate my CGI program, I get back a page that says “Internal server error. The server encountered an internal error or mis-configuration and was unable to complete your request.?/b>